This week I’ve been listening to a four-part series about the Medici on one of my favorite podcasts, The Rest is History. Anyone with a mild interest in art history is surely familiar with the Medici family from Renaissance Florence who commissioned some of the most significant artworks in western history like Donatello’s David (the scrawny one, not Michelangelo’s ripped version) and Botticelli’s The Birth of Venus. 

Not surprisingly, as the Medici banking business passed from grandpa Cosimo to son Piero and then to his son Lorenzo, the business acumen and attention to detail started to wane as the gout and baller-lifestyles grew. So when a feisty party-pooper friar named Girolamo Savona...

Last week we started our usual Monday morning meeting by asking our summer interns for their thoughts on our trip to Dallas for The Boutique Summit now that we’d all had time to let the Diet Coke leave our systems. 

Intern Ollie remarked that the most notable moment from our trip was during the closing party when Abby and I tag-teamed a conversation with an important contact. We hadn’t expected this encounter and we hadn’t prepared at all; so when we executed a perfectly timed, super sharp elevator pitch it looked (and felt) like we were telepathically communicating.

It was fun to hear that the moment made such an impression, because when it was happening, it really did feel like Abb...

Have you ever enthusiastically told friends about some awesome new local business only to find out it’s a chain? All of a sudden, you get the ick finding out that your authentically great experience was crafted in a conference room. 

Generally speaking, when we call something “corporate,” like “ugh, the hotel looked so corporate,” or “Chad’s haircut is so corporate,” what we really mean is uninteresting or basic and soulless. Definitely not cool. Actual corporate retailers know this – that’s why they’re constantly trying to mimic the heart and personality of indie retailers. Historical photos of your city on the walls of Chicken Salad Chick? Giant photos of local fitness professiona...

Last weekend I went to Charlottesville for a 30th birthday party. This party, for which I gladly drove two and half hours each way, wasn’t for a dear friend or family member — it was for a business. Not just any business…one of my most favorite retail businesses, Scarpa, a truly one-of-a-kind women’s boutique.

I worked at Scarpa during my last years in college and for a couple years after. I’ve told you many times before that I grew up in a retailing family, so if I was born with the kindling, it was my time at Scarpa that struck the match that lit my bonfire of love for retail.

Scarpa came into being in 1994 when a burgeoning architect in her early twenties, Amy Gardner, recognize...

If you're interested in the top ten most critically acclaimed films of all time, then surely you’ve seen Troop Beverly Hills. Okay, so maybe it’s only in my top ten, but it’s a masterpiece, and I’m standing by that claim.

This 1989 cinematic gem provides content for multiple newsletters (yes, Abby and I can relate everything to retail real estate), but we’ll start with a simple one today.

ICYMI: Troop Beverly Hills is about a very fabulous and kind shopaholic, Phyllis Neffler, who becomes the leader of her preteen daughter’s troop of “Wilderness Girls,” which is basically knock-off Girl Scouts. They are all underestimated. They earn patches. They persevere. They learn to believe in t...

Midway through my last year in college, I bought a six-pack of Dinty Moore Beef Stew. I remember how it happened. I was at Sam’s Club with my roommates, and I must have been hungry, because I was seduced by the free sample. So salty. So warm. Of course I’ll buy the entire pack.

Then that same six-pack sat on my shelf of the shared pantry staring at me until I graduated. Every time I looked back at it, I was ashamed of how I’d been seduced by a product that is barely distinguishable from pet food. Occasionally, more motivated by guilt than desire, I’d pick up a can, read the sodium content, then promptly put it down, my face puffing from the number alone.

I freaking love beef stew. The...

As new retailers we expect to sacrifice our weekends and holidays, dry-clean-only clothing, and possibly our lower backs. But we do not have to sacrifice our mental health, personal relationships, or overall well-being.

When you're planning your business, you have the opportunity and obligation to carve out the boundaries that will make your business sustainable for the long term.

Your lease will run five to ten years, so it's critical that you build a "sustainable" model that will allow you to stay healthy, stay married (if you want), participate in your child's life, etc.

So how do you do this? Start with the ideal scenario. The realities of the numbers and the things outside of your co...

It’s that time again. Whether you love or loathe the holidays (it’s probably a mix), we’re all about to pull out our wallets and buy stuff out of tradition, love, and obligation. This is, of course, the perfect time to put our money where our mouths are and support the small, independent businesses we so value.

Let’s take a moment to consider “Black Friday” for a second. You remember why it’s called “black,” right? November and December are the months when many retail businesses are most profitable, and their bottom line numbers appear in black (rather than red) on their P&L reports. 

While the big “doorbuster” deals at giant national retailers like Best Buy and Walmart really put Bl...